“Hello. Please maybe you can help me. i registred HW and maked fw update but it is now 40 mi utes in stis status. What to do ? “

here is the message we got from customer who just got an xhorse multiprog machine, when he used the machine, he encounter an error, when install software on computer .It shows”Downloading the upgrade file” always without any change.

nothing helped so it is stucked on 0percent and windows didnt recognize device connected

is something what can help me remotely or somhow? because when need send device to china will be “excellent” because brand new device never used and connected for first time for registration and upgrading and this happened . what you save money on total price I will pay for shipping, and be without anything for not short time …. ( you know what Im trying to tell )

Finally aslfter some hours of working I used another PC and install device and upgrade passed and all is OK. But on originalmone device is not recognized even after reinstallnsoftware. But multiprog working now ( seems )

I changed laptop. Maked new inatallation of software and connect it . It was recognized as HW but name I don’t remember ( it was not as multiprog device or something. ) so tryed to make again FW update and it start working and making update. On multiprog too as Insend last picture. Yhan device start working OK and was not stucked anymore. Than tryed to connect to original computer and still wnas not recognized as it was before. So today will try to reinstall it if it will be recognized or not.

Before changing PC I tryed all what i can reinstall driver, repair driver…..

So for this kind of issue, customer can try to change a PC to install software again. Then machine will work.